About the Role
In this role, the Associate Customer Success Manager (ACSM) has a strong focus on clients, their email programs, and how to troubleshoot any issues they are having with email deliverability, based on the data and tools customers have available to them through Validity’s Everest platform.
The ACSM is responsible for delivering ongoing proactive and reactive support to our customer community. “Community” refers to the customers who, based on spend, do not receive a dedicated Customer Support Manager for general product and support inquiries, but instead their requests are managed through a team of Associate Success Managers via a queue. In addition to managing a queue of incoming requests, ACSMs are also responsible for delivering proactive outreach to the community, ensuring timely, relevant, and meaningful information is shared that will improve customer adoption, retention, and the overall customer experience.
Each day will vary but an ACSM can expect a typical day to consist of managing the incoming customer request queue alongside other ACSMs, providing general guidance and instructions to customers, problem-solving customer issues, and proactively reaching out to customers with relevant content and periodic check-ins.
About the Team
The Associate Customer Success Manager reports to the Director of Customer Success. The ACSM works very closely within their Community CSM team to manage the queue of customer inquiries focused on resolving customer requests as quickly as possible and delivering an exceptional customer experience. The ACSM also works very closely with the Customer Support team in transferring queries to them which require more technical support and vice versa. The ACSMs also work alongside Dedicated CSMs (owning 1:1 customer relationships) for sharing best practices but also to ensure smooth handover of customers moving across dedicated/pooled as well as with the team responsible for onboarding new customers.
We are looking for a candidate who is positive, driven and has a customer-first mentality. The candidate must be an exceptional team player, as this team’s success requires an equally distributed workload across the team, with efficient execution of customer queries whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a “get the job done” mentality, and can contribute his/her own expertise in Email and/or customer success to ensure high levels of adoption and customer retention.
Position Duties and Responsibilities
- Responsible for fielding incoming customer requests and questions via email, tickets, and calls and following up on all actions agreed with the customer promptly
- Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issue addressed in a timely manner, ultimately owning customer interaction and resolution.
- Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes, and data results.
- Proactive outreach at scale – help produce and execute a proactive communication plan to customers with “reasons to call” topics that represent specific trends, new/changing requirements, promote new features, or address recurring challenges to ensure the outreach is meaningful and customers derive value.
- Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model, and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale.
- Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time
- Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified
- Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers
Required Experience, Skills, and Education
- 1-2 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills
- Sales acumen to work closely with account executives to support upsell efforts
- Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs
- Be self-motivated and success-driven
- Ability to quickly build rapport and build strong and productive working relationships
- Project management experience to manage post-sale implementations, create and execute post-sale meeting cadence with customers to monitor rollout success, help set customer expectations, report on issues, and help mitigate risks in implementations
- Thrive in a fast-paced environment
Preferred Experience, Skills, and Education
- Bachelor’s degree or equivalent years of relevant experience
- Email Deliverability experience a plus
- Salesforce configuration or technical background a plus
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
In this role, the Associate Customer Success Manager (ACSM) has a strong focus on clients, their email programs, and how to troubleshoot any issues they are having with email deliverability, based on the data and tools customers have available to them through Validity’s Everest platform.
The ACSM is responsible for delivering ongoing proactive and reactive support to our customer community. “Community” refers to the customers who, based on spend, do not receive a dedicated Customer Support Manager for general product and support inquiries, but instead their requests are managed through a team of Associate Success Managers via a queue. In addition to managing a queue of incoming requests, ACSMs are also responsible for delivering proactive outreach to the community, ensuring timely, relevant, and meaningful information is shared that will improve customer adoption, retention, and the overall customer experience.
Each day will vary but an ACSM can expect a typical day to consist of managing the incoming customer request queue alongside other ACSMs, providing general guidance and instructions to customers, problem-solving customer issues, and proactively reaching out to customers with relevant content and periodic check-ins.
About the Team
The Associate Customer Success Manager reports to the Director of Customer Success. The ACSM works very closely within their Community CSM team to manage the queue of customer inquiries focused on resolving customer requests as quickly as possible and delivering an exceptional customer experience. The ACSM also works very closely with the Customer Support team in transferring queries to them which require more technical support and vice versa. The ACSMs also work alongside Dedicated CSMs (owning 1:1 customer relationships) for sharing best practices but also to ensure smooth handover of customers moving across dedicated/pooled as well as with the team responsible for onboarding new customers.
We are looking for a candidate who is positive, driven and has a customer-first mentality. The candidate must be an exceptional team player, as this team’s success requires an equally distributed workload across the team, with efficient execution of customer queries whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a “get the job done” mentality, and can contribute his/her own expertise in Email and/or customer success to ensure high levels of adoption and customer retention.
Position Duties and Responsibilities
- Responsible for fielding incoming customer requests and questions via email, tickets, and calls and following up on all actions agreed with the customer promptly
- Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issue addressed in a timely manner, ultimately owning customer interaction and resolution.
- Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes, and data results.
- Proactive outreach at scale – help produce and execute a proactive communication plan to customers with “reasons to call” topics that represent specific trends, new/changing requirements, promote new features, or address recurring challenges to ensure the outreach is meaningful and customers derive value.
- Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model, and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale.
- Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time
- Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified
- Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers
Required Experience, Skills, and Education
- 1-2 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills
- Sales acumen to work closely with account executives to support upsell efforts
- Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs
- Be self-motivated and success-driven
- Ability to quickly build rapport and build strong and productive working relationships
- Project management experience to manage post-sale implementations, create and execute post-sale meeting cadence with customers to monitor rollout success, help set customer expectations, report on issues, and help mitigate risks in implementations
- Thrive in a fast-paced environment
Preferred Experience, Skills, and Education
- Bachelor’s degree or equivalent years of relevant experience
- Email Deliverability experience a plus
- Salesforce configuration or technical background a plus
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Validity is seeking a field marketing manager for the APAC region based in Sydney, Australia. This is a unique opportunity for an entrepreneurial marketer to join the team and take full command of the brand awareness and demand gen marketing functions in support of our APAC sales efforts. As a member of our international marketing team, who works hand in hand with our demand generation team, this marketer will be provided with the tools and support they need to do the best and most creative work of their careers.
About the Team
We live by these core principles across the marketing team. To the extent that when we select a Marketer of the Month they are nominated based on these principles and every department meeting starts with a team member reading them aloud.
- We are all responsible for carrying the revenue number.
- We win together, we lose together. We are better as a result of both.
- We always assume the best intentions of one another.
- We WILL FAIL and that is ok -- It’s how we Learn.
- We always try to do the right thing for our current and future customers.
- We push each other to be better. Every. Single. Day.
- When we commit, we ship.
- Innovate, don’t invent.
We’re on a mission to build the highest-performing marketing team on the planet. The kind of team that marketers around the world are trying to find a way to join. If you’re driven and relentless in the pursuit of getting better each and every day our next team member could be you.
Position Duties and Responsibilities
- Develop compelling multi-channel marketing programs to support the demand generation needs of our sales team in the APAC region.
- Build a consistent feedback loop with sales to improve marketing campaigns
- Broadcast our product team’s newest innovations to generate demand within our prospect database and within the marketing, database management, and sales operations market.
- Measure and analyze marketing attribution dashboards (powered by Bizible) to best understand what is fueling revenue for the business in order to double down on what’s working and vacate what isn’t.
- Identify what the most influential marketing, data management, and sales groups are within the region to build strong sponsorship relationships that help us to generate demand within the region.
- Establish intimate knowledge or our database (Marketo) of marketing leads to uncover opportunities for engagement
- Work closely with subject matter experts from across the business to create your own intimate events and scalable webinars within the region.
- Manage the local PR agency to ensure we are being placed in relevant publications in the region to build brand awareness.
- Understand the principles and tactics of an account-based marketing strategy in order to deploy your budget and resources toward the ideal fit accounts.
- Align closely with the sales development team to ensure they understand how best to follow up with the marketing qualified accounts you generate and so that they also understand what campaigns and assets are available to support their efforts.
Required Experience, Skills, and Education
- 5+ years of marketing experience some of which must be in SaaS martec, salestec, or data technologies are preferred
- 3+ years of demand generation experience with experience in implementing end-to-end multichannel demand generation programs
- Proficient at campaign reporting and analysis tools such as Marketo, Salesforce or similar
- Experience reporting on marketing attribution and ROI metrics
- Experience partnering with SDRs and sales teams to coordinate, communicate, and deliver offers and campaigns
- Ability to partner with cross-functional stakeholders, speakers, analysts, etc. to achieve objectives and hit timelines
Preferred Experience, Skills, and Education
- Bachelor’s degree
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Validity is looking for Account Executives to join our high performing sales team. As an Account Executive, you will be responsible for selling Validity’s Software as a Service products to companies across all industries.
Position Duties and Responsibilities
- Sell Validity’s products and services directly to businesses to target Personas across all industries
- Consistently attain and exceed monthly sales quotas
- Qualify and screen all inbound inquires
- Work in a team environment to drive all prospecting, qualification, sales activities, and sales targets in a defined geography or territory
- Utilize Validity’s sales process to uncover customer/prospect needs and correspondingly the value of the business problem we are attempting to solve
- Become proficient with using the CRM Salesforce Automation tools for contact management, opportunity tracking, sales pipeline management, forecasting, and sales reporting
- Proven track record of meeting and exceeding sales quota. You’re goal-oriented and highly ambitious.
- Rigorous pipeline and sales process management, negotiation, and analytical skills
Required Experience, Skills, and Education
- Successful quota-carrying experience selling technology products or services, calling on business influencers, and meeting monthly performance objectives
- Are excellent listeners and know how to ask effective follow-on questions
- Understand how to tell compelling stories which offer valuable and unique perspectives
- Excellent verbal and written communication skills
- 3 + years of SaaS or technology sales experience with proven proficiency in selling and presentation skills (written and verbal) is desirable
- Ability to work in a fast-paced environment
- Self-motivated with strong organizational/prioritization skills and the ability to multitask with close attention to detail
- Outstanding time management skills
- Experience using CRM tools to manage and forecast sales opportunities
- Proficient in Microsoft Office suite including Word, Excel, PowerPoint, and Outlook
- Willingness to sell in a team environment, where interaction with other inside professionals and marketing personnel is necessary to achieve sales goals
Preferred Experience, Skills, and Education
- College degree or equivalent experience
- SaaS sales experience is a plus, but not a requirement
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
As a Sales Development Representative (SDR) at Validity, you’ll play a key role in prospecting new business for the company. In this role, you will have exploratory conversations with prospects, use your business acumen to identify how Validity can help a business grow and successfully position the Validity value proposition.
Validity is an industry and vendor-agnostic solution and every business in the Globe that leverages CRM or email marketing campaigns is a prospect. Validity employees who demonstrate high performance and commitment will have the opportunity for career development and advancement within the organization.
Position Duties and Responsibilities
- Conduct high-volume prospecting to qualify prospects through calls, emails, and social media
- Create and prioritize strategic target account lists within a defined territory
- Support Validity’s marketing efforts by assisting in online and other marketing campaigns
- Manage and document activities, leads, opportunities, and accounts in Salesforce
- Respond to inbound customer interest and develop leads to create opportunities
- Prepare for and contribute to the strategic weekly account and trial status meetings
Required Experience, Skills, and Education
- A track record of high achievement
- Previous successful sales experience against quota/sales objectives OR a strong desire to begin a software sales career
- Innate drive to be successful, love to win – you want to win (and exceed!) measurable performance goals and find motivation in temporary setbacks.
- Always curious – you know your buyer; their business and what Validity means to their success.
- Excellent verbal and written communication skills
- Ability to effectively manage time, prioritize tasks and work within deadlines
- Team-oriented with a history of collaborating with peers and cross-functional teams in a fast-paced environment.
- Language Skills
- English – Advanced or up
- Spanish – High Advanced or up
Preferred Experience, Skills, and Education
- Experience working with Salesforce.com is a plus
- Experience working as an SDR, BDR, Pre-Sales or Inside Sales for a SaaS/Technology company is a plus
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
The Sales Development Representative (SDR) is responsible for driving Validity market share to new business entities and channels. The SDR is an entrepreneur leading sales growth by prospecting and cultivating leads towards qualified opportunities. Validity is an industry and vendor-agnostic solution and virtually every business in EMEA that leverages CRM or has an email program is a prospect. You will be positioned for growth within our team and have the industries best assets available for your success
Position Duties and Responsibilities
- Utilize SalesLoft to manage your territory and cadence.
- Outbound telephone prospecting.
- Touches via email and social networks.
- Discovering new leads through internet research and social media. We utilize industry best lead tools which increase conversion rates.
- Supporting Validity’s marketing efforts by assisting in online and other marketing campaigns.
- Managing and documenting activities, leads, opportunities, and accounts in Salesforce.
- Achieving, and exceeding, weekly/monthly metrics (appointments, qualified leads, new contacts, etc.).
- Responding to inbound customer interest and developing leads to create opportunities.
- Being prepared for and contributing to strategic weekly account and trial status meetings.
Required Experience, Skills, and Education
- Passion for building relationships and cultivating partnerships.
- Persuasive and confident communication experience.
- Sales experience against quota/sales objectives.
- Prospecting experience.
- Social media and networking experience.
- CRM experience.
- Positive and collaborative attitude.
Preferred Experience, Skills, and Education
- Language skills (French, German, Spanish) a plus
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About The Role
The Director of Cybersecurity is a senior technical leader who will oversee Validity’s cybersecurity program. Reporting to the CISO, the person in this position will oversee the operation and ongoing development of our business- and framework-aligned security program. The Director of Cybersecurity will develop and manage the internal and vendor teams responsible for daily security and infrastructure operations in support of this program, providing strong technical and operational leadership to the team. The successful candidate will form close, cross-functional relationships with executive leaders and other functional leads to implement and maintain appropriate security measures, fostering a strong security culture company-wide, grounded in an understanding of the current state of the art and acceptable levels of business risk.
Position Duties And Responsibilities
Working in close collaboration with Validity’s CISO, the Director of Cybersecurity will:
Develop, implement and monitor the technical, organizational, and operational aspects of our security program for both the production and corporate environments.
Lead and further develop the Information Security organization in support of the team’s mission and our defined information security programs.
Support ongoing SOC 2, ISO, and other compliance and customer audit programs and requirements.
Provide timely Sales Support for Information Security.
Work collaboratively with the CISO, Legal, Engineering, and Product Management teams to ensure “data protection by design” and satisfaction of regulatory obligations and security best practices in new products and product features.
Support 3rd party security and privacy risk assessments to manage risk to our business and technology operations.
Assist with the overall security and business technology planning and budgeting, providing a future vision of security technology and systems.
Manage and further develop metrics for evaluating the effectiveness and success of the security program to ensure it meets the needs of all internal and external stakeholders.
Maintain the company’s cybersecurity incident response program on an ongoing basis, including leading response to active incidents and conducting regular exercises.
Required Experience, Skills, And Education
Minimum of 7 to 10 years of experience in management of cloud- and on-premise security operations teams within a SaaS company. SaaS experience is a must.
Minimum of 5 years of experience in a leadership role.
Successful track record of implementing corporate and cloud security programs.
Proven leadership skills - the ability to balance team and individual responsibilities; building teams and consensus; ability to influence and get things done through others not directly reporting to you.
Demonstrable knowledge of common information security management frameworks, such as SOC 2, ISO/IEC 27001/27018, and NIST CSF/PF/800-61.
Knowledge of global security laws and regulations.
Experience with contract and vendor negotiations and vendor management including managed services.
Proven experience building security programs in Cloud computing/Elastic computing across virtualized environments.
- Deep expertise in managing secure, 24x7 global production operations in the Amazon AWS environment.
- Experience managing teams in an Agile environment.
- Prior experience in SOX and/or highly regulated environments is preferred.
- Well-developed analytical skills: ability to assess situations and complex problems quickly.
- Strong consultative approach including listening, questioning, and devising a solution that fits well into the business and follows good security practice.
- High level of personal integrity.
- Excellent communication skills - interpersonal, writing, telephone, group presentation, and creative problem-solving skills.
- An unquenchable thirst for learning and knowledge about current technology and security trends and stay on top of those topics regularly.
- Industry certifications: CISSP, CISA, and/or other relevant industry or vendor credentials.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Validity seeks an experienced and highly motivated Salesforce Solution Architect to join our growing team.
The Salesforce Solution Architect will enable critical business capabilities by leveraging Salesforce and related technology solutions. Successful candidate(s) will have a record of success in recommending and implementing a variety of Salesforce technologies to enable business strategies. The Solution Architect will work closely with functional leaders, organizational units, and subject matter experts to identify, develop and deploy new business processes which will enable Sales and Service productivity. The person in this role will be adept at deriving business requirements from stakeholders and translating those into technical deliverables and will play a critical role in the day-to-day configuration, support, maintenance, and improvement of our CRM platform.
Position Duties and Responsibilities
- Gathers requirements and provides technical consultation on various aspects of Salesforce solutions based on Validity’s business requirements.
- Responsible for designing/architecting strategic solutions to enable business objectives.
- Provide technical thought leadership and guide team on standard methodologies for design & development.
- Drive innovation within the team by creating/identifying re-usable components, tools, accelerators & as well work on increasing adoptions of these accelerators during delivery
- Design, implement and support middleware-enabled data integrations to support critical business functions
- Leverage industry-leading solutions to ensure data quality and integrity throughout the data lifecycle
- Provide best-practice administration oversight for Salesforce.com environment, supporting 350+ users
- Perform detailed and mission-critical Salesforce CPQ development and administrative functions to support our corporate strategy
- Become a trusted resource for all business applications which are peripheral to Salesforce, including Docusign, LeanData, SalesLoft, and other apps.
- Complete regular internal system audits and prepare for upgrades
- Work with cross-functionally team to establish suitable processes to support administrative, development, and change management activities
- Develop programs to assist in training new users, and to grow the Salesforce.com skill set across the organization
Required Experience, Skills, and Education
- Proven capability in architecting solutions independently and design software on the force.com platform
- Good technical foundation including; Salesforce Process Builder/Flows, Advanced structured programming - APEX, Force.com, .Net, Java, etc., understanding of RDMS concepts and structures, knowledge of SQL, structured system analysis and design methods, etc.
- Proven ability to design and implement new processes and facilitate user adoption
- Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes
- Deep and extensive knowledge and experience of force.com technical platform including apex, triggers, batch Apex, Visualforce, etc. Knowledge of sophisticated VisualForce components, Chatter API, including integration
- Experience with the Lightning Framework on force.com & JavaScript frameworks, design patterns
- Master of Agile methodology & experience in designing workflow rules to carry out business processes
- 10+ years’ industry/CRM experience with 3+ years as enterprise/platform architect
- Flexible and people-oriented work approach
- Must possess excellent project management skills
- Strong understanding of Salesforce.com best practices and functionality
- Strong data management abilities
- A documented history of successfully driving projects to completion
- A demonstrated ability to understand and articulate complex requirements
Preferred Experience, Skills, and Education
- Bachelor’s or Master’s degree in a related field preferred
- Previous experience working in a SCRUM or agile environment preferred
- Experience with Salesforce CPQ is preferred
- Salesforce.com Admin (ADM201 and ADM211) certified Platform Application Builder certification preferred
This is a remote position, hiring in the following states only:
AL, AR, AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, KS, KY, MA, MD, ME, MI, MO, NC, NE, NJ, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, VT, WA
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
The Product Marketing Manager’s mission is to maximize revenue and product line growth through great product launches, positioning, packaging, pricing, and analysis. You’ll think analytically, making decisions and drawing conclusions from qualitative and quantitative data. You’ll be technically savvy so you can translate complex product concepts into the business language of buyers. You’ll communicate passionately, so you can aggressively and enthusiastically champion your products as you tell the Validity story. You’ll collaborate closely with product management, sales, sales enablement, and marketing so you can meet and exceed your targets.
Team Dynamic
To succeed at Validity, you’ll need to execute quickly and be comfortable with change, but you should also not be afraid to take a step back and ask questions to align strategy with tactics. You should love finding just the right way to educate a target audience with meaningful, engaging information, not hyperbolic marketing fluff. You should think from the buyers’ perspective to answer, “So what?” Most importantly, you should be interested in frequently experimenting, constantly improving, and not being afraid to make mistakes. You’ll work with a team of like-minded individuals who are learning more every day.
Position Duties and Responsibilities
- Become a subject matter expert for your product line
- Study and understand our target buyers through “outside-in” activities
- Develop product positioning and messaging that resonates with our target buyer personas
- Produce training materials in collaboration with the sales enablement team
- Work with product manager counterparts to understand product features and give input to the roadmap
- Collaborate with the demand-gen, public relations, and customer success teams to broaden the reach of your product line
- Write thought-provoking content for sales tools, marketing collateral, blog posts, and article bylines
- Create go-to-market plans and execute launch activities
- Set, analyze, and adjust pricing and packaging
- Present thought leadership in webinars and other events
- Research markets and perform competitive analysis
Required Experience, Skills, and Education
- 3 or more years’ experience in product marketing role(s) within the technology/software industry
- Experience driving business results cross-functionally with sales, services, product, and marketing
- Understanding of go-to-market strategies and tactics
- Excellent written, verbal, and presentation skills
- Ability to travel as needed (less than 10% per year
Preferred Experience, Skills, and Education
- Bachelor’s Degree in marketing or software-related technology field
- Experience with the email marketing industry
- Experience with B2B and Software as a Service
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Validity is seeking a highly motivated and talented Senior Manager of Growth Marketing to support our next wave of growth as the most trusted name in customer data quality by owning non-paid, inbound growth marketing initiatives. Reporting to the Senior Director of Demand Generation and working closely with cross-functional leaders, the successful candidate will possess a passion for experimentation, problem-solving, measurability, data, and customer-centricity.
The Senior Manager of Growth Marketing will harness Validity’s owned media and channels (website, webstore, live chat, blog, resource center, landing pages, social media, etc.) to take our demand generation function to the next level. With a primary focus on executing and optimizing our inbound growth marketing strategy, the Senior Manager of Growth Marketing will run regular experiments and tests across owned channels that optimize our demand capture rates, ensuring that we effectively harvest demand into pipeline and revenue. Additionally, you will have the freedom to pursue innovative new ways that get results more efficiently and effectively. The result? Growth campaigns that outperform and drive measurable expansion of our new business pipeline that accelerates revenue growth.
The candidate has deep experience with product-led growth, inbound marketing, SEO, A/B testing, conversion rate optimization, conversational marketing, referrals, and working with technical teams to improve marketing outcomes. They are equally comfortable rolling up their sleeves themselves to tackle challenges, as well as managing other marketers to accomplish goals.
Position Duties and Responsibilities
- Develop and execute a best-in-class, owned-media (non-paid) growth marketing strategy that promotes a decisively defined value proposition in a customer-centric manner across all owned marketing channels.
- Manage programs and campaigns that support our demand generation goals (customer inquiries, sales opportunities, and eCommerce transactions) and translate directly into revenue growth.
- Collaborate cross-functionally with leaders in Sales, Product, Product Marketing, Marketing Operations, Creative, and Analytics to build customer expertise while ensuring that growth marketing is always rowing in the same direction.
- Build out tests on owned channels including (but not limited to) live chat, trial and webstore flows, website forms, and referrals to prove out hypotheses and recommend performance optimizations based on clearly communicated data and learnings.
- Create a holistic view of the buyer funnel to test/learn/optimize all Marketing messages and materials on owned channels to ensure a data-based understanding of the best ways to market and sell to each buyer persona.
- Partner with our product & development, content, and creative teams to align SEO efforts and ensure our web properties are optimized for demand capture and leverage the best technologies to achieve it.
- Build out a personalized website experience for our site visitors that earns the trust of our customers and demonstrates that we understand their challenges and can provide them with solutions.
- Apply an Account-Based Revenue framework to growth marketing programs to maximize logo acquisition potential.
- Identify appropriate KPIs to track and measure the effectiveness of growth marketing programs (ie. MQLs, Opportunities, Revenue Booked, Average Deal Size). Apply robust analysis to derive insights and meaning from the metrics. Drive progress on those metrics by implementing and optimizing resources, processes, and technology.
- Write content briefs to define growth program objectives and critical metrics, optimizing campaigns to maximize pipeline return.
- Lead, mentor, and inspire marketing professionals to achieve key business goals and career development goals.
Required Experience, Skills, and Education
- 8+ years of marketing experience owning and managing product-led growth programs that resulted in significant revenue growth at SaaS companies (multi-product brands a big plus).
- Analytical and data-driven marketer who can balance the left and right parts of their brain to apply both creativity and objectivity to their marketing initiatives (you know how to make a key part of the inbound buyer’s journey shine brighter as much as you know your way around an Excel pivot table).
- Technical acumen of the marketing systems, attribution models, and processes, with advanced knowledge of Google Analytics, Google Optimize (or Optimizely or similar testing platforms) and basic knowledge of conversational marketing platforms, Salesforce CRM, and Marketo.
- Ability to think about and test ways to generate and capture demand without a media budget such as referrals and Social Selling.
- Expertise in marketing experiment design and implementation with a scientific eye for identifying key drivers of results, actionable insights for optimization.
- A team player who has a proven record of being a tide that lifts all boats.
- Highly creative with the ability to innovate new ways to generate interest and excitement among targeted audiences.
- People management experience that includes a proven ability to help nurture and develop junior marketers.
- Excellent presentation and communication skills; ability to take complex concepts and translate them into something universally understandable.
Preferred Experience, Skills, and Education
Experience in an Account-Based revenue environment is a plus.
Working within a global organization is a plus.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Validity is seeking a highly motivated and talented Senior Manager of Growth Marketing to support our next wave of growth as the most trusted name in customer data quality by owning non-paid, inbound growth marketing initiatives. Reporting to the Senior Director of Demand Generation and working closely with cross-functional leaders, the successful candidate will possess a passion for experimentation, problem-solving, measurability, data, and customer-centricity.
The Senior Manager of Growth Marketing will harness Validity’s owned media and channels (website, webstore, live chat, blog, resource center, landing pages, social media, etc.) to take our demand generation function to the next level. With a primary focus on executing and optimizing our inbound growth marketing strategy, the Senior Manager of Growth Marketing will run regular experiments and tests across owned channels that optimize our demand capture rates, ensuring that we effectively harvest demand into pipeline and revenue. Additionally, you will have the freedom to pursue innovative new ways that get results more efficiently and effectively. The result? Growth campaigns that outperform and drive measurable expansion of our new business pipeline that accelerates revenue growth.
The candidate has deep experience with product-led growth, inbound marketing, SEO, A/B testing, conversion rate optimization, conversational marketing, referrals, and working with technical teams to improve marketing outcomes. They are equally comfortable rolling up their sleeves themselves to tackle challenges, as well as managing other marketers to accomplish goals.
Position Duties and Responsibilities
- Develop and execute a best-in-class, owned-media (non-paid) growth marketing strategy that promotes a decisively defined value proposition in a customer-centric manner across all owned marketing channels.
- Manage programs and campaigns that support our demand generation goals (customer inquiries, sales opportunities, and eCommerce transactions) and translate directly into revenue growth.
- Collaborate cross-functionally with leaders in Sales, Product, Product Marketing, Marketing Operations, Creative, and Analytics to build customer expertise while ensuring that growth marketing is always rowing in the same direction.
- Build out tests on owned channels including (but not limited to) live chat, trial and webstore flows, website forms, and referrals to prove out hypotheses and recommend performance optimizations based on clearly communicated data and learnings.
- Create a holistic view of the buyer funnel to test/learn/optimize all Marketing messages and materials on owned channels to ensure a data-based understanding of the best ways to market and sell to each buyer persona.
- Partner with our product & development, content, and creative teams to align SEO efforts and ensure our web properties are optimized for demand capture and leverage the best technologies to achieve it.
- Build out a personalized website experience for our site visitors that earns the trust of our customers and demonstrates that we understand their challenges and can provide them with solutions.
- Apply an Account-Based Revenue framework to growth marketing programs to maximize logo acquisition potential.
- Identify appropriate KPIs to track and measure the effectiveness of growth marketing programs (ie. MQLs, Opportunities, Revenue Booked, Average Deal Size). Apply robust analysis to derive insights and meaning from the metrics. Drive progress on those metrics by implementing and optimizing resources, processes, and technology.
- Write content briefs to define growth program objectives and critical metrics, optimizing campaigns to maximize pipeline return.
- Lead, mentor, and inspire marketing professionals to achieve key business goals and career development goals.
Required Experience, Skills, and Education
- 8+ years of marketing experience owning and managing product-led growth programs that resulted in significant revenue growth at SaaS companies (multi-product brands a big plus).
- Analytical and data-driven marketer who can balance the left and right parts of their brain to apply both creativity and objectivity to their marketing initiatives (you know how to make a key part of the inbound buyer’s journey shine brighter as much as you know your way around an Excel pivot table).
- Technical acumen of the marketing systems, attribution models, and processes, with advanced knowledge of Google Analytics, Google Optimize (or Optimizely or similar testing platforms) and basic knowledge of conversational marketing platforms, Salesforce CRM, and Marketo.
- Ability to think about and test ways to generate and capture demand without a media budget such as referrals and Social Selling.
- Expertise in marketing experiment design and implementation with a scientific eye for identifying key drivers of results, actionable insights for optimization.
- A team player who has a proven record of being a tide that lifts all boats.
- Highly creative with the ability to innovate new ways to generate interest and excitement among targeted audiences.
- People management experience that includes a proven ability to help nurture and develop junior marketers.
- Excellent presentation and communication skills; ability to take complex concepts and translate them into something universally understandable.
Preferred Experience, Skills, and Education
Experience in an Account-Based revenue environment is a plus.
Working within a global organization is a plus.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Validity is seeking a highly motivated and talented Senior Manager of Growth Marketing to support our next wave of growth as the most trusted name in customer data quality by owning non-paid, inbound growth marketing initiatives. Reporting to the Senior Director of Demand Generation and working closely with cross-functional leaders, the successful candidate will possess a passion for experimentation, problem-solving, measurability, data, and customer-centricity.
The Senior Manager of Growth Marketing will harness Validity’s owned media and channels (website, webstore, live chat, blog, resource center, landing pages, social media, etc.) to take our demand generation function to the next level. With a primary focus on executing and optimizing our inbound growth marketing strategy, the Senior Manager of Growth Marketing will run regular experiments and tests across owned channels that optimize our demand capture rates, ensuring that we effectively harvest demand into pipeline and revenue. Additionally, you will have the freedom to pursue innovative new ways that get results more efficiently and effectively. The result? Growth campaigns that outperform and drive measurable expansion of our new business pipeline that accelerates revenue growth.
The candidate has deep experience with product-led growth, inbound marketing, SEO, A/B testing, conversion rate optimization, conversational marketing, referrals, and working with technical teams to improve marketing outcomes. They are equally comfortable rolling up their sleeves themselves to tackle challenges, as well as managing other marketers to accomplish goals.
Position Duties and Responsibilities
- Develop and execute a best-in-class, owned-media (non-paid) growth marketing strategy that promotes a decisively defined value proposition in a customer-centric manner across all owned marketing channels.
- Manage programs and campaigns that support our demand generation goals (customer inquiries, sales opportunities, and eCommerce transactions) and translate directly into revenue growth.
- Collaborate cross-functionally with leaders in Sales, Product, Product Marketing, Marketing Operations, Creative, and Analytics to build customer expertise while ensuring that growth marketing is always rowing in the same direction.
- Build out tests on owned channels including (but not limited to) live chat, trial and webstore flows, website forms, and referrals to prove out hypotheses and recommend performance optimizations based on clearly communicated data and learnings.
- Create a holistic view of the buyer funnel to test/learn/optimize all Marketing messages and materials on owned channels to ensure a data-based understanding of the best ways to market and sell to each buyer persona.
- Partner with our product & development, content, and creative teams to align SEO efforts and ensure our web properties are optimized for demand capture and leverage the best technologies to achieve it.
- Build out a personalized website experience for our site visitors that earns the trust of our customers and demonstrates that we understand their challenges and can provide them with solutions.
- Apply an Account-Based Revenue framework to growth marketing programs to maximize logo acquisition potential.
- Identify appropriate KPIs to track and measure the effectiveness of growth marketing programs (ie. MQLs, Opportunities, Revenue Booked, Average Deal Size). Apply robust analysis to derive insights and meaning from the metrics. Drive progress on those metrics by implementing and optimizing resources, processes, and technology.
- Write content briefs to define growth program objectives and critical metrics, optimizing campaigns to maximize pipeline return.
- Lead, mentor, and inspire marketing professionals to achieve key business goals and career development goals.
Required Experience, Skills, and Education
- 8+ years of marketing experience owning and managing product-led growth programs that resulted in significant revenue growth at SaaS companies (multi-product brands a big plus).
- Analytical and data-driven marketer who can balance the left and right parts of their brain to apply both creativity and objectivity to their marketing initiatives (you know how to make a key part of the inbound buyer’s journey shine brighter as much as you know your way around an Excel pivot table).
- Technical acumen of the marketing systems, attribution models, and processes, with advanced knowledge of Google Analytics, Google Optimize (or Optimizely or similar testing platforms) and basic knowledge of conversational marketing platforms, Salesforce CRM, and Marketo.
- Ability to think about and test ways to generate and capture demand without a media budget such as referrals and Social Selling.
- Expertise in marketing experiment design and implementation with a scientific eye for identifying key drivers of results, actionable insights for optimization.
- A team player who has a proven record of being a tide that lifts all boats.
- Highly creative with the ability to innovate new ways to generate interest and excitement among targeted audiences.
- People management experience that includes a proven ability to help nurture and develop junior marketers.
- Excellent presentation and communication skills; ability to take complex concepts and translate them into something universally understandable.
Preferred Experience, Skills, and Education
Experience in an Account-Based revenue environment is a plus.
Working within a global organization is a plus.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Validity is seeking a Senior Product Manager with a proven track record as a leader to develop, implement, and own Validity’s eCommerce platform and customer portal. The ’MyValidity’ portal and web store supports online trial-to-buy flows for several of Validity’s products as well as self-service license and user management for Validity’s customers.
The Senior Product Manager will own the project definition process, capture requirements from a diverse range of cross-departmental stakeholders, and proactively steer the roadmap towards a frictionless trial experience and seamless purchase process that will accommodate multiple Validity products. S/he will be the primary point of contact for the day-to-day activities around implementing and maintaining the store, integrating cross-departmental requirements from legal, marketing, finance, and operations, and additional deep dives into functional areas as needed. The Product Manager will routinely create project plans, status decks, and executive updates.
Team Dynamic
To be successful at Validity, a candidate must demonstrate a strong ability to work autonomously as well as within a team, have a desire for personal/professional growth, strive to have a positive impact, and a great sense of humor.
Position Duties and Responsibilities
- Drive overall strategy and own the product roadmap for store development and the corresponding shared services that will be leveraged across products.
- Develop store flows & lead critical routing discussions with sales operations, marketing, and finance to validate the end-to-end trial through the renewal process
- Implement and oversee deadlines, deliverables, resources, approvals, and timelines throughout the store process.
- Leverage technologies like Recurly, Docusign, and Salesforce to create a reusable collection of eCommerce services that can be leveraged across products, while also evaluating products that will further enhance the store experience
- Identify any potential risks with the launch team and mitigate/escalate as needed
- Own store metrics and reporting by presenting ongoing store analytics to an executive audience
- Manage project team meetings to provide status updates and remove hurdles to success that can evolve with changing circumstances. This includes facilitating status meetings, meeting minutes, status reports and project plans to support launches
Required Experience, Skills, and Education
- 4-6 years of eCommerce product management experience in a SaaS company
- Exceptional attention to detail and product management skills
- Demonstrated ability to hold teams and functional leaders accountable while maintaining a collaborative spirit
- Continuous improvement and process optimization mindset
- Experience working in an Agile development environment
- Familiarity with B2C and B2B SaaS solutions that process vast data sets, which require scalable infrastructure
- An effective listener that can proactively identify internal stakeholder concerns and quickly facilitate communications to resolve
- Confident, clear, and concise oral and written communicator to both technical and executive-level audiences
- Coachable and willing to take and apply feedback when necessary
- Open to and eager to learn new concepts and practices
- Flexibility in working in a fast-paced, dynamic environment
- Able to define and document business processes and create process flows or playbooks with Microsoft Office, Lucidchart, or other project management tools
Preferred Experience, Skills, and Education
- BS / BA degree from a leading academic institution
- Salesforce Admin experience a strong plus
Benefits
- Medical
- Dental
- Vision
- Paid Holidays
- Unlimited PTO
- Parental Leave
Pay Range: $115,000 - $130,000, plus up to 10% bonus opportunity, and stock options.
Final salary may vary depending on skills, location, and/or experience.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Validity is seeking a Senior Product Manager with a proven track record as a leader to develop, implement, and own Validity’s eCommerce platform and customer portal. The ’MyValidity’ portal and web store supports online trial-to-buy flows for several of Validity’s products as well as self-service license and user management for Validity’s customers.
The Senior Product Manager will own the project definition process, capture requirements from a diverse range of cross-departmental stakeholders, and proactively steer the roadmap towards a frictionless trial experience and seamless purchase process that will accommodate multiple Validity products. S/he will be the primary point of contact for the day-to-day activities around implementing and maintaining the store, integrating cross-departmental requirements from legal, marketing, finance, and operations, and additional deep dives into functional areas as needed. The Product Manager will routinely create project plans, status decks, and executive updates.
Team Dynamic
To be successful at Validity, a candidate must demonstrate a strong ability to work autonomously as well as within a team, have a desire for personal/professional growth, strive to have a positive impact, and a great sense of humor.
Position Duties and Responsibilities
- Drive overall strategy and own the product roadmap for store development and the corresponding shared services that will be leveraged across products.
- Develop store flows & lead critical routing discussions with sales operations, marketing, and finance to validate the end-to-end trial through the renewal process
- Implement and oversee deadlines, deliverables, resources, approvals, and timelines throughout the store process.
- Leverage technologies like Recurly, Docusign, and Salesforce to create a reusable collection of eCommerce services that can be leveraged across products, while also evaluating products that will further enhance the store experience
- Identify any potential risks with the launch team and mitigate/escalate as needed
- Own store metrics and reporting by presenting ongoing store analytics to an executive audience
- Manage project team meetings to provide status updates and remove hurdles to success that can evolve with changing circumstances. This includes facilitating status meetings, meeting minutes, status reports and project plans to support launches
Required Experience, Skills, and Education
- 4-6 years of eCommerce product management experience in a SaaS company
- Exceptional attention to detail and product management skills
- Demonstrated ability to hold teams and functional leaders accountable while maintaining a collaborative spirit
- Continuous improvement and process optimization mindset
- Experience working in an Agile development environment
- Familiarity with B2C and B2B SaaS solutions that process vast data sets, which require scalable infrastructure
- An effective listener that can proactively identify internal stakeholder concerns and quickly facilitate communications to resolve
- Confident, clear, and concise oral and written communicator to both technical and executive-level audiences
- Coachable and willing to take and apply feedback when necessary
- Open to and eager to learn new concepts and practices
- Flexibility in working in a fast-paced, dynamic environment
- Able to define and document business processes and create process flows or playbooks with Microsoft Office, Lucidchart, or other project management tools
Preferred Experience, Skills, and Education
- BS / BA degree from a leading academic institution
- Salesforce Admin experience a strong plus
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Validity is looking for a best-in-class Senior Product Manager with a track record as a leader in creating value for customers in software.
Our Product Managers are a lynchpin of the company, working across teams to ensure our products met the needs of the customer and the business. You will own the product lifecycle of Validity's verification solutions, from product planning to execution.
Team Dynamic
Product Management at Validity is challenging, high-impact, and rewarding. To be successful here, you must show personal and professional growth, professionalism, and strategic and analytical thinking. Beyond that, you should be a champion for positive impact and be ready to tackle day-to-day problems with humility and humor.
Position Duties and Responsibilities
- Follow the market; maintain awareness of change in your space and what it means for your product and the business
- Lead discovery efforts, conducting interviews, analyzing data, and gathering insights to define problems and propose solutions
- Develop and run experiments to validate new concepts
- Work with key stakeholders to shape the vision of, set the strategy for, and craft your product roadmap
- Identify and communicate the business impact, ROI, and stakeholder impact of upcoming releases
- Maintain a prioritized backlog, balancing Engineering capacity, customer needs, and business initiatives
- Define work-to-be-done, communicating "what and why" for technical and non-technical stakeholders
- Drive Agile ceremonies, including daily stand-ups, planning, grooming, demos, and retrospectives
- Work closely with Engineering to deliver solutions in a timely and cost-effective manner
- Work closely with our Data Service team to evaluate, acquire, and integrate new data sources
- Performing validation testing of production releases, bug fixes, and feature requests
- Support Knowledge, Customer Success, and Product Marketing teams in developing product update content
- Orchestrate implementations of technical solutions with internal stakeholders, customers, and prospects
- Define and build KPIs for your product that aligns with (and ladder up to) company goals
- Conduct demos to internal stakeholders, customers, and prospects
Required Experience, Skills, and Education
- 5-7 years of experience defining and building technical products, including data services integrations
- Strong understanding of how software is built and deployed
- Experience managing the Agile process for a technical solution
- Ability to define specific quantitative questions, then access and search datasets to answer it
- Strong analytical skills, able to break a problem down and work through it
- Coachable and willing to receive and apply feedback; prepared to be wrong and to learn lessons
- Ability to balance the voices of the customer, the business, and engineering against available capacity
- Open to and eager to learn new concepts and practices
- Proficient in dotted-line influence with your key stakeholders
- Clear and concise oral and written communication to both technical- and executive-level audiences
- Demonstrated experience working with executive teams
- Ability to navigate uncertainty, remaining flexible in a fast-paced, dynamic environment
- Active listener that can get to the root of un-met customer needs
- Familiarity with API Integrations
- Great organizational skills
- Strong proficiency in English
- Passion and enthusiasm for building amazing products that solve customer problems!
Preferred Experience, Skills, and Education
- Systems thinker, able to drive the direction of your product as a standalone solution and as a complement to other parts of the Validity portfolio.
- Power-user of Excel, including charts and pivot tables
- Familiar to fluent in at least one SQL-based language
- Experience with eCommerce, specifically credit card processing and fraud mitigation
- Experience integrating with Salesforce (directly or via third-party services)
- Familiarity with technical solutions that process vast data sets
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
The Email Strategist’s mission is to help our customers get the most out of their programs by translating complex data into actionable strategies. You will contribute to the success of the customers you support by delivering strategic consulting solutions which solve critical business problems.
You will work with a wide range of customers, leveraging Validity’s products to identify vulnerabilities and opportunities for optimization within email programs. Along the way, you will play a key role in turning customers into advocates. You’ll also be a project manager, tracking the progress of your deliverables, and thinking analytically about how to improve results.
You’ll use your experience and skills to uncover innovative ways to leverage data, develop solutions and shape thought leadership within Validity and across the email ecosystem.
Team Dynamic
To succeed at Validity, you’ll need to execute quickly and be comfortable with change, but also not be afraid to take a step back and ask questions to align strategy with tactics. You should love finding the right way to educate and inform customers using meaningful data-driven strategies. You should be interested in constantly improving and not afraid to make mistakes. You must have a positive attitude and a sense of humor. You’ll work with a collaborative team of driven individuals committed to personal and professional growth.
Position Responsibilities and Duties
- Provide ongoing strategic consulting support to Validity customers where Professional Services has been embedded as part of the broader solution
- Prepare and deliver consulting projects across verticals and types of solutions
- Proactively collaborate on client retention by engaging with key customers and internal stakeholders on long-term planning for customer success
- Lead thought leadership activities (e.g. blogging, research, industry articles, webinars, seminars, etc.) which are aligned with our solution offerings
- Act as a subject matter expert for Validity’s Knowledge, Service, and Product teams, actively contributing to internal knowledge sharing throughout our organization
- Collaborate cross-functionally to support internal initiatives such as process improvement and product development
Required Experience, Skills, and Education
- Solid understanding of consumers online/digital journeys, including the interaction between email and complementary online/digital channels
- Demonstrated expertise in DMARC, DKIM, SPF, ARC, and BIMI
- Proven track record of sender reputation repair for both B2B and B2C senders
- Experience with IP/domain warming
- Ability to interpret antispam rules of all major mailbox providers
- Experience with Google Postmaster Tools/SNDS
- Working knowledge of email RFCs (5321/5322) and technical implementation
- Capable of analyzing large data sets and deriving insights that can be applied to improving the performance of clients’ email programs
- Confident self-starter to naturally takes ownership of identifying and developing solutions to clients’ email challenges
- Excellent written and verbal communication skills
- Excellent time management skills. Able to handle several tasks at one and concentrate efforts on the most important priorities
- Ability to travel as needed (less than 10% per year)
Preferred Experience, Skills, and Education
- 4+ years of email marketing experience in a brand, agency, or service provider environment
- Proven dedication to developing strong client relationships in order to interact with a range of clients in a professional, credible manner
- Organized, operationally minded critical thinker who can help shape and improve current processes to be better
- Project management experience
- Thought leadership experience
- Membership in professional industry groups
- Ability to conduct, document, and share research into market trends and innovations
Benefits
- Medical
- Dental
- Vision
- Paid Holidays
- Unlimited PTO
- Parental Leave
Pay Range: Approximately $80,000 - $95,000 base, plus up to 10% bonus opportunity, and stock options.
Final salary may vary depending on skills, location, and/or experience.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
The Email Strategist’s mission is to help our customers get the most out of their programs by translating complex data into actionable strategies. You will contribute to the success of the customers you support by delivering strategic consulting solutions which solve critical business problems.
You will work with a wide range of customers, leveraging Validity’s products to identify vulnerabilities and opportunities for optimization within email programs. Along the way, you will play a key role in turning customers into advocates. You’ll also be a project manager, tracking the progress of your deliverables, and thinking analytically about how to improve results.
You’ll use your experience and skills to uncover innovative ways to leverage data, develop solutions and shape thought leadership within Validity and across the email ecosystem.
Team Dynamic
To succeed at Validity, you’ll need to execute quickly and be comfortable with change, but also not be afraid to take a step back and ask questions to align strategy with tactics. You should love finding the right way to educate and inform customers using meaningful data-driven strategies. You should be interested in constantly improving and not afraid to make mistakes. You must have a positive attitude and a sense of humor. You’ll work with a collaborative team of driven individuals committed to personal and professional growth.
Position Responsibilities and Duties
- Provide ongoing strategic consulting support to Validity customers where Professional Services has been embedded as part of the broader solution
- Prepare and deliver consulting projects across verticals and types of solutions
- Proactively collaborate on client retention by engaging with key customers and internal stakeholders on long-term planning for customer success
- Lead thought leadership activities (e.g. blogging, research, industry articles, webinars, seminars, etc.) which are aligned with our solution offerings
- Act as a subject matter expert for Validity’s Knowledge, Service, and Product teams, actively contributing to internal knowledge sharing throughout our organization
- Collaborate cross-functionally to support internal initiatives such as process improvement and product development
Required Experience, Skills, and Education
- Solid understanding of consumers online/digital journeys, including the interaction between email and complementary online/digital channels
- Demonstrated expertise in DMARC, DKIM, SPF, ARC, and BIMI
- Proven track record of sender reputation repair for both B2B and B2C senders
- Experience with IP/domain warming
- Ability to interpret antispam rules of all major mailbox providers
- Experience with Google Postmaster Tools/SNDS
- Working knowledge of email RFCs (5321/5322) and technical implementation
- Capable of analyzing large data sets and deriving insights that can be applied to improving the performance of clients’ email programs
- Confident self-starter to naturally takes ownership of identifying and developing solutions to clients’ email challenges
- Excellent written and verbal communication skills
- Excellent time management skills. Able to handle several tasks at one and concentrate efforts on the most important priorities
- Ability to travel as needed (less than 10% per year)
Preferred Experience, Skills, and Education
- 4+ years of email marketing experience in a brand, agency, or service provider environment
- Proven dedication to developing strong client relationships in order to interact with a range of clients in a professional, credible manner
- Organized, operationally minded critical thinker who can help shape and improve current processes to be better
- Project management experience
- Thought leadership experience
- Membership in professional industry groups
- Ability to conduct, document, and share research into market trends and innovations
Benefits
- Medical
- Dental
- Vision
- Paid Holidays
- Unlimited PTO
- Parental Leave
Pay Range: Approximately $80,000 - $95,000 base, plus up to 10% bonus opportunity, and stock options.
Final salary may vary depending on skills, location, and/or experience.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
The Email Strategist’s mission is to help our customers get the most out of their programs by translating complex data into actionable strategies. You will contribute to the success of the customers you support by delivering strategic consulting solutions which solve critical business problems.
You will work with a wide range of customers, leveraging Validity’s products to identify vulnerabilities and opportunities for optimization within email programs. Along the way, you will play a key role in turning customers into advocates. You’ll also be a project manager, tracking the progress of your deliverables, and thinking analytically about how to improve results.
You’ll use your experience and skills to uncover innovative ways to leverage data, develop solutions and shape thought leadership within Validity and across the email ecosystem.
Team Dynamic
To succeed at Validity, you’ll need to execute quickly and be comfortable with change, but also not be afraid to take a step back and ask questions to align strategy with tactics. You should love finding the right way to educate and inform customers using meaningful data-driven strategies. You should be interested in constantly improving and not afraid to make mistakes. You must have a positive attitude and a sense of humor. You’ll work with a collaborative team of driven individuals committed to personal and professional growth.
Position Responsibilities and Duties
- Provide ongoing strategic consulting support to Validity customers where Professional Services has been embedded as part of the broader solution
- Prepare and deliver consulting projects across verticals and types of solutions
- Proactively collaborate on client retention by engaging with key customers and internal stakeholders on long-term planning for customer success
- Lead thought leadership activities (e.g. blogging, research, industry articles, webinars, seminars, etc.) which are aligned with our solution offerings
- Act as a subject matter expert for Validity’s Knowledge, Service, and Product teams, actively contributing to internal knowledge sharing throughout our organization
- Collaborate cross-functionally to support internal initiatives such as process improvement and product development
Required Experience, Skills, and Education
- Solid understanding of consumers online/digital journeys, including the interaction between email and complementary online/digital channels
- Demonstrated expertise in DMARC, DKIM, SPF, ARC, and BIMI
- Proven track record of sender reputation repair for both B2B and B2C senders
- Experience with IP/domain warming
- Ability to interpret antispam rules of all major mailbox providers
- Experience with Google Postmaster Tools/SNDS
- Working knowledge of email RFCs (5321/5322) and technical implementation
- Capable of analyzing large data sets and deriving insights that can be applied to improving the performance of clients’ email programs
- Confident self-starter to naturally takes ownership of identifying and developing solutions to clients’ email challenges
- Excellent written and verbal communication skills
- Excellent time management skills. Able to handle several tasks at one and concentrate efforts on the most important priorities
- Ability to travel as needed (less than 10% per year)
Preferred Experience, Skills, and Education
- 4+ years of email marketing experience in a brand, agency, or service provider environment
- Proven dedication to developing strong client relationships in order to interact with a range of clients in a professional, credible manner
- Organized, operationally minded critical thinker who can help shape and improve current processes to be better
- Project management experience
- Thought leadership experience
- Membership in professional industry groups
- Ability to conduct, document, and share research into market trends and innovations
Benefits
- Medical
- Dental
- Vision
- Paid Holidays
- Unlimited PTO
- Parental Leave
Pay Range: Approximately $80,000 - $95,000 base, plus up to 10% bonus opportunity, and stock options.
Final salary may vary depending on skills, location, and/or experience.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
The Enterprise Account Executive (EAE) New Business Sales is responsible for penetrating large accounts (over 1500 employees), managing sales cycles, and maximizing revenue for Validity for all new business opportunities. The EAE will create, develop and execute sales strategies for potential new clients to include all Validity products and services. The EAE is expected to deliver consistent revenue performance and growth and will opportunistically recruit prospective net new business. This role is based in our Boston, Massachusetts office. Local candidates only, please.
Team Dynamic
- Commitment to Win - Consistently achieve their personal and professional goals
- Intellectual Curiosity - A strong desire to learn and understand and ask thoughtful questions
- Critical thinking - The ability to find and synthesize information, apply logic to problems, and quickly analyze information to provide a recommendation
- Coachability - You are humble, acknowledge strengths and weaknesses, and take feedback well. Able to self-diagnose and translate into an actionable solution
- Strong communicator
- Self-Starter who can work independently and with a team as necessary to secure business
- Passion for providing solutions to ensure our clients’ success
Position Duties and Responsibilities
- Meet/exceed sales goals and quotas as assigned
- New business development (New Logos) focused, selling the entire product suite
- Develop and manage territory pipeline & manage sales strategies within markets, support business strategies and growth
- Manage sales cycle; prospecting to close
- Become the trusted advisor
- Consultative and solution-based selling, articulating the value proposition of solutions and products
- Keep well-informed of industry trends, technological and process changes, new developments, services, etc
- Collaborate with other internal sales professionals and SME’s to assist with closing deals
Required Experience, Skills, and Education
- Software sales experience/SaaS sales experience, preferably in the CRM and/or Email Deliverability solution space
- Minimum of five years of large account sales experience
- Willingness to travel as needed to secure new business and/or participate in conferences
- Strong negotiation skills
- Ability to build rapport over the telephone and in person, as needed
- Ability to work in a fast-paced environment
- Self-motivated with strong organizational/prioritization skills and ability to multi-task with close attention to detail
- Experience managing and closing complex sales cycles using solution selling techniques
- Proven track record of over-achieving quota (top 10% in your company/President’s Club achievement)
- Ability to create, edit and review technical contracts and documentation
- Dynamic presenter with the ability to translate technical thoughts into everyday language
- Strong communication skills, both verbal and written
- Strong analytical skills
- Willingness to travel up to 50%
Preferred Experience, Skills, and Education
- Bachelor’s degree from an accredited four-year institution or equivalent experience
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Validity’s VP- Sales will be a driven, ambitious, seasoned sales management professional with a track record of making an impact and exceeding targets. In this role, the VP – Sales will fuel company growth by leading high-performing teams of Account Executives to achieve and exceed revenue targets. The VP-Sales will recruit, inspire, coach, and retain top sales talent as well as develop, implement, and manage the execution of sales strategies. The VP-Sales will leverage business acumen and rely on a data-driven approach to manage the teams’ pipelines, ensure accurate sales forecasts and deliver results as forecasted.
Position Duties and Responsibilities
- Lead team to consistently achieve monthly sales goals.
- Develop and implement go-to-market strategies focused on net new logos and designed to accelerate company growth via overachievement of sales targets.
- Take ownership of the sales number and lead teams to deliver the number successfully, reliably, and consistently.
- Constantly monitor market, competition, and customer/team feedback to iterate sales approaches and refine effective value propositions.
- Ensure the accuracy of sales data in sales systems. Manage a disciplined forecasting process facilitating accurate business planning and well-informed decision-making.
- Recruit, develop, and retain top-tier sales talent. Ensure effective and rapid onboarding. Measure and assess Account Executive performance; motivate team members to exceed goals through coaching, training, and incentives.
- Implement best practices, ensure organizational optimization, and provide training to facilitate Account Executive success.
- Lead by example. Actively work deals with the team. Provide required support and remove obstacles allowing deals to close and convert to revenue quickly.
- Support Account Executives with customer strategies, in managing and prioritizing their leads, activities, and overall book of business.
- Represent Validity in the market by participating in conferences and industry events as a speaker and thought leader.
Required Experience, Skills, and Education
- 15+ years’ proven and successful sales leadership within SaaS, software, or technology companies. 7+ years at the VP level.
- Prior success managing sales organizations within a rapidly evolving, hyper-growth environment. Ability to create and implement an appropriate amount of structure and discipline within a fluid environment.
- Demonstrated track record of delivering results against ambitious goals focused on net new logos.
- Proficiency in strategic selling principles and tools; prior experience conducting sales training.
- Well-developed business acumen. Understanding of SaaS sales economics. Focus on data-driven decision-making and results-oriented approaches.
- Strong analytical, strategy, operational/organizational, and productivity skills.
- Superior leadership competencies. Exhibits a high degree of professionalism & integrity coupled with a strong work ethic, personal accountability, and demonstrated respect for others.
- Ability to attract/hire, coach, motivate and mentor top-tier talent.
- Excellent communication skills – written, verbal, active listening, and negotiation.
- Travel Required- 25%
- This role will be based in our Boston, Massachusetts office. Being fully vaccinated for COVID-19 is a requirement of all office-based positions.
Preferred Experience, Skills, and Education
- Bachelor’s Degree or equivalent plus directly related sales leadership experience.
- Proficient in Salesforce and Microsoft Office suite including Word, Excel, PowerPoint, and Outlook
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
As a Sales Development Representative (SDR) at Validity, you’ll play a key role in prospecting new business for the company. In this role, you will have exploratory conversations with prospects, use your business acumen to identify how Validity can help a business grow and successfully position the Validity value proposition.
Validity is an industry and vendor-agnostic solution and virtually every business in North America that leverages CRM is a prospect. Validity employees who demonstrate high performance and commitment will have the opportunity for career development and advancement within the organization.
Position Duties and Responsibilities
- Conduct high-volume prospecting to qualify prospects through calls, emails, and social media.
- Create and prioritize strategic target account lists within a defined territory.
- Support Validity’s marketing efforts by assisting in online and other marketing campaigns.
- Manage and document activities, leads, opportunities, and accounts in Salesforce.
- Respond to inbound customer interest and develop leads to create opportunities.
- Prepare for and contribute to the strategic weekly account and trial status meetings.
Required Experience, Skills, and Education
- A track record of high achievement
- Previous successful sales experience against quota/sales objectives OR a strong desire to begin a software sales career
- Innate drive to be successful, love to win – you want to win (and exceed!) measurable performance goals and find motivation in temporary setbacks.
- Always curious – you know your buyer; their business and what Validity means to their success.
- Excellent verbal and written communication skills
- Team-oriented with a history of collaborating with peers and cross-functional teams in a fast-paced environment.
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Do you enjoy working with the leading global brands, being a strategic and trusted consultant helping to increase clients’ return on investment and increasing their revenue?
What would it mean to you and your career to work with a dedicated team of passionate experts representing the global leading email deliverability and data quality solutions used by tens of thousands of customers? If you answered yes and want to work with like-minded colleagues, the Solution Consulting role at Validity is a great opportunity.
The role is highly visible, and you will be making significant impacts that lead to better customer outcomes and satisfaction while collaborating with our internal Go to Market and product teams.
The role is presales which means you will help align our solutions with customer expectations before our customer service team leads the execution. Validity is growing at a fast pace, and we are investing significant R&D into our solutions. Your voice in this role makes a critical difference to both our customers and continued growth.
Position Duties and Responsibilities
- Work directly with the Sales and Business Development teams supporting Pre-Sales across the Americas region
- Maintain a deep understanding of Validity’s products and their applicability to solving business needs
- Develop and maintain demonstration capabilities across all Validity products
- Develop and maintain a good level of knowledge of the competitive landscape
- Work closely with the global Sales Enablement training team on content and delivery of sales training
Required Experience, Skills, and Education
- 2+ years experience in a customer-facing role at a SaaS company, ideally in technical sales
- Proficient in presenting and demonstrating SaaS solutions
- Fluency in Portuguese, Spanish, and English
- Strong consultative selling approach including listening, questioning, persuading
- Demonstrated problem-solving and analytical skills
- Highly self-motivated and self-directed personality
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture
- Experience working with a CRM system (Salesforce, Microsoft Dynamics, etc.)
Preferred Experience, Skills, and Education
- Experience working with an Email Service Provider or email marketing analytics organization in a sales, sales support, or services role
- Familiarity with Salesforce.com and the wider Salesforce ecosystem
- Bachelor’s degree preferred or equivalent experience
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Do you enjoy working with the leading global brands, being a strategic and trusted consultant helping to increase clients’ return on investment and increasing their revenue?
What would it mean to you and your career to work with a dedicated team of passionate experts representing the global leading email deliverability and data quality solutions used by tens of thousands of customers? If you answered yes and want to work with like-minded colleagues, the Solution Consulting role at Validity is a great opportunity.
The role is highly visible, and you will be making significant impacts that lead to better customer outcomes and satisfaction while collaborating with our internal Go to Market and product teams.
The role is presales which means you will help align our solutions with customer expectations before our customer service team leads the execution. Validity is growing at a fast pace, and we are investing significant R&D into our solutions. Your voice in this role makes a critical difference to both our customers and continued growth.
Position Duties and Responsibilities
- Work directly with the Sales and Business Development teams supporting Pre-Sales across the Americas region
- Maintain a deep understanding of Validity’s products and their applicability to solving business needs
- Develop and maintain demonstration capabilities across all Validity products
- Develop and maintain a good level of knowledge of the competitive landscape
- Work closely with the global Sales Enablement training team on content and delivery of sales training
Required Experience, Skills, and Education
- 2+ years experience in a customer-facing role at a SaaS company, ideally in technical sales
- Proficient in presenting and demonstrating SaaS solutions
- Fluency in Portuguese, Spanish, and English
- Strong consultative selling approach including listening, questioning, persuading
- Demonstrated problem-solving and analytical skills
- Highly self-motivated and self-directed personality
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture
- Experience working with a CRM system (Salesforce, Microsoft Dynamics, etc.)
Preferred Experience, Skills, and Education
- Experience working with an Email Service Provider or email marketing analytics organization in a sales, sales support, or services role
- Familiarity with Salesforce.com and the wider Salesforce ecosystem
- Bachelor’s degree preferred or equivalent experience
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
Do you enjoy working with the leading global brands, being a strategic and trusted consultant helping to increase clients’ return on investment and increasing their revenue?
What would it mean to you and your career to work with a dedicated team of passionate experts representing the global leading email deliverability and data quality solutions used by tens of thousands of customers? If you answered yes and want to work with like-minded colleagues, the Solution Consulting role at Validity is a great opportunity.
The role is highly visible, and you will be making significant impacts that lead to better customer outcomes and satisfaction while collaborating with our internal Go to Market and product teams.
The role is presales which means you will help align our solutions with customer expectations before our customer service team leads the execution. Validity is growing at a fast pace, and we are investing significant R&D into our solutions. Your voice in this role makes a critical difference to both our customers and continued growth.
Position Duties and Responsibilities
- Work directly with the Sales and Business Development teams supporting Pre-Sales across the Americas region
- Maintain a deep understanding of Validity’s products and their applicability to solving business needs
- Develop and maintain demonstration capabilities across all Validity products
- Develop and maintain a good level of knowledge of the competitive landscape
- Work closely with the global Sales Enablement training team on content and delivery of sales training
Required Experience, Skills, and Education
- 2+ years experience in a customer-facing role at a SaaS company, ideally in technical sales
- Proficient in presenting and demonstrating SaaS solutions
- Fluency in Portuguese, Spanish, and English
- Strong consultative selling approach including listening, questioning, persuading
- Demonstrated problem-solving and analytical skills
- Highly self-motivated and self-directed personality
- Ability to work in a fast-paced, entrepreneurial, results-oriented culture
- Experience working with a CRM system (Salesforce, Microsoft Dynamics, etc.)
Preferred Experience, Skills, and Education
- Experience working with an Email Service Provider or email marketing analytics organization in a sales, sales support, or services role
- Familiarity with Salesforce.com and the wider Salesforce ecosystem
- Bachelor’s degree preferred or equivalent experience
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
As the Customer Support Representative, you will be responsible for providing a positive experience to requesters in need of help with inquiries that require in-depth analysis, advanced troubleshooting skills, and intricate knowledge of product functionality. You will face challenges such as helping customers understand the data in the product to promote product adoption, resolve rendering issues, and debug complicated coding errors. You are a world-class problem solver who thrives on leveraging your keen analytical skills to interpret data from a very logical, systematic perspective. This Support Tier I position will enable you to apply your natural curiosity and attention to detail to find the needle in the haystack as a product, coding, and Salesforce subject matter expert in a growing global company. Validity’s strong commitment to customer success will provide you with a unique opportunity to become an integral part of Validity’s continued growth.
Position Duties and Responsibilities
- Provide support and respond to incoming requests from customers, prospects, and colleagues through our support channels (tickets, phone, and chat).
- Reproduce customer issues in a sandbox environment to resolve advanced troubleshooting issues, such as deciphering debug logs (i.e., DemandTools and Salesforce) and attaching records.
- Complete advanced troubleshooting steps in performing root cause analysis, product rendering, and coding resolution. Provide creative workarounds until bugs are resolved.
- Escalate critical issues, bugs, and feature requests to product managers and track progress on behalf of Customer Success.
- Collaborate closely with cross-functional teams as appropriate to resolve customer issues.
- Monitor the team Slack channels to ensure questions don't go unanswered so peers can respond to tickets accurately.
- Analyze customer issues using proprietary tools, publicly accessible tools, and data provided by the customer to determine the root cause.
- Consistently maintain excellent customer satisfaction ratings.
- Provide prompt and accurate feedback to requesters.
- Ensure the support SLA is met on all assigned Support tickets.
- Prioritize and manage several open issues at one time.
- Help develop Support procedures, policies, and standards.
- Participate in holiday on-call rotation as required.
Required Experience, Skills, and Education
- Work West Coast hours (11 AM - 8 PM EST).
- Self-starting, intellectually curious, and creative individual comfortable operating in ambiguity.
- Technical skills – 2 years experience in a technical role, deep understanding of Salesforce administration, java scripting, and advanced log file troubleshooting.
- Salesforce skills - experience in Salesforce Administration, Reporting, Debug logs, SOQL Queries, Apex Coding (Triggers/Classes), Permissions, SSO, and Dataloader.
- Ability to translate technical concepts for non-technical teams and customers.
- Ability to work independently with little supervision.
- Proven ability to work in a fast-paced, iterative department with rapidly changing conditions.
Preferred Experience, Skills, and Education
- Experience in creating Salesforce reports.
- Salesforce certified
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
About the Role
As the Customer Support Representative, you will be responsible for providing a positive experience to requesters in need of help with inquiries that require in-depth analysis, advanced troubleshooting skills, and intricate knowledge of product functionality. You will face challenges such as helping customers understand the data in the product to promote product adoption, resolve rendering issues, and debug complicated coding errors. You are a world-class problem solver who thrives on leveraging your keen analytical skills to interpret data from a very logical, systematic perspective. This Support Tier I position will enable you to apply your natural curiosity and attention to detail to find the needle in the haystack as a product, coding, and Salesforce subject matter expert in a growing global company. Validity’s strong commitment to customer success will provide you with a unique opportunity to become an integral part of Validity’s continued growth.
Position Duties and Responsibilities
- Provide support and respond to incoming requests from customers, prospects, and colleagues through our support channels (tickets, phone, and chat).
- Reproduce customer issues in a sandbox environment to resolve advanced troubleshooting issues, such as deciphering debug logs (i.e., DemandTools and Salesforce) and attaching records.
- Complete advanced troubleshooting steps in performing root cause analysis, product rendering, and coding resolution. Provide creative workarounds until bugs are resolved.
- Escalate critical issues, bugs, and feature requests to product managers and track progress on behalf of Customer Success.
- Collaborate closely with cross-functional teams as appropriate to resolve customer issues.
- Monitor the team Slack channels to ensure questions don't go unanswered so peers can respond to tickets accurately.
- Analyze customer issues using proprietary tools, publicly accessible tools, and data provided by the customer to determine the root cause.
- Consistently maintain excellent customer satisfaction ratings.
- Provide prompt and accurate feedback to requesters.
- Ensure the support SLA is met on all assigned Support tickets.
- Prioritize and manage several open issues at one time.
- Help develop Support procedures, policies, and standards.
- Participate in holiday on-call rotation as required.
Required Experience, Skills, and Education
- Work West Coast hours (9 AM - 6 PM MST).
- Self-starting, intellectually curious, and creative individual comfortable operating in ambiguity.
- Technical skills – 2 years experience in a technical role, deep understanding of Salesforce administration, java scripting, and advanced log file troubleshooting.
- Salesforce skills - experience in Salesforce Administration, Reporting, Debug logs, SOQL Queries, Apex Coding (Triggers/Classes), Permissions, SSO, and Dataloader.
- Ability to translate technical concepts for non-technical teams and customers.
- Ability to work independently with little supervision.
- Proven ability to work in a fast-paced, iterative department with rapidly changing conditions.
Preferred Experience, Skills, and Education
- Experience in creating Salesforce reports.
- Salesforce certified
About Validity
For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers – using trustworthy data as a key advantage. Validity’s flagship products – Everest, DemandTools, BriteVerify, and GridBuddy Cloud – are all highly rated, #1 solutions for sales and marketing professionals.. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth.
Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, winning culture, and a work environment that fosters hard work, trust, and fun.
Headquartered in Boston, Validity has offices in Tampa, Denver, Indianapolis, London, and Sydney. For more information, visit connect with us on LinkedIn, Instagram, and Twitter.
_____________________________________________________________________________
Validity is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
