The mission of the Customer Success team is to help customers achieve success and derive meaningful value from their use of Shiftboard. We accomplish this by providing customers with timely and effective assistance during their initial onboarding and throughout their Shiftboard lifecycle. We act as customer advocates and focus on building long-term relationships with our clients. The Customer Success Associate will not only provide proactive outreach but will also communicate best practices and provide additional training to ensure customer's success. Additionally, the CSA will also help with Tier 1 support and manage any necessary escalations.
WHAT WE OFFER
Shiftboard is defined by an insistence on providing an exceptional user experience and customer service results. All of our team members are charged with bringing creativity, logic, and intellectual rigor to their responsibilities in a never-ending quest to serve our customers. We have high expectations of each other and work as a team to build a platform we are all proud of. That mindset, along with our execution, has allowed Shiftboard to create a revolutionary product and grow into the profitable business it is today.
Shiftboard is a SaaS company, poised for rapid growth, which provides online scheduling software for a diverse group of organizations from festivals to security companies, medical staff to nonprofits, and everything in between. We are seeking an extremely motivated and dedicated person who is looking to build their career with us. You must thrive in a fast-paced work environment and be open to becoming involved in all aspects of a growing business. Successful candidates must absorb new information quickly, proactively tackle new projects, and contribute towards improving internal policies and procedures.
We are looking for the next member of our Customer Success Team! The Customer Success Team works cooperatively with other departments in order to improve the client experience, retain existing customers, and garner important feedback. You will act as a liaison between the customer, sales, support, and product management to ensure the success of new and existing clients.
Customer Success leads the onboarding process and establishes long-term relationships with new clients. You will understand our customers business goals for the project, envision and provide a relevant solution design that encapsulates industry best practices, and follow a defined implementation process that consistently delivers on implementation milestones and target completion dates.
Customer Success also is responsible for proactively checking in with a large book of existing clients. This entails answering technical and non-technical customer inquiries, providing additional training, communicating system improvements, and managing feedback. You will have the ability to grow your role by contributing to help documentation, expanding our social media presence, writing articles for our blog, and taking advantage of other opportunities as they arise.
Shiftboard is seeking a responsible and self-motivated HR/Office Assistant. This role requires superior attention to detail, great organizational skills, and a high degree of confidentiality. This position is approximately 24 hours per week. $16 - $20/hr.
An individual must be able to successfully perform the following in addition to the essential functions:
Reasonable accommodations may be made to assist individuals with disabilities to perform essential job functions.
Shiftboard is looking for an experienced, full-time Android developer to join our Seattle office team.
Our Product Management team defines the features and you help us deliver them through providing architecture, Ux, Ui and implementation. We are working to replace our web view based Android application with a native experience, and working to enhance and extend our applications to drive our continued growth.
You will have opportunities to work closely with our small teams of iOS, Responsive Web, API, back-end platform and other Android developers.
Some Technologies of Interest
Shiftboard Engineering Culture
Local candidates preferred. Shiftboard cannot sponsor visa candidates at this time.
Shiftboard is a leading SaaS provider of on-demand dynamic workforce management software that includes integrated scheduling, reporting and communications tools. We help a wide range of companies around the world simply and easily streamline the complexities of staff scheduling and people management.
All of our team members are charged with bringing creativity, logic, and intellectual rigor to their responsibilities in a never-ending quest to serve our customers. We have high expectations of each other and work as a team to build a platform we are all proud of. That mindset, along with our execution, has allowed Shiftboard to create a revolutionary product and grow into the profitable business it is today.
Employees feel appreciated at Shiftboard and engaged by our fast-paced, rapid career growth opportunities. We offer competitive salary and benefits package, employee stock option program, unlimited paid time off, a casual dress code, and an open communication policy. The resulting atmosphere is professional and productive, yet comfortable and fun.