Shiftboard is looking for a Customer Success Manager who is passionate about solving customer problems and helping customers achieve their business goals. This is a unique opportunity that will not only deliver on massive value for our customers but will serve as a subject matter expert on scheduling for the entire organization and our customers.
On a typical day you might….
We are looking for a customer-obsessed Support Specialist to join our incredible team. We need someone who will anticipate our client needs, troubleshoot, problem-solve, and delight our customers so they stay engaged for years to come. This person will play an instrumental role on our growing support team, with a focus on phone, email, and online chat communications. You will be immersed in a fast-paced environment and will be expected to proactively contribute suggestions to improve customer satisfaction and further the company’s success.
In a typical day, you may….
Shiftboard is a cloud-based scheduling and workforce management solution for organizations with shift-based workforces. Simply put, we automate the complexities of scheduling hourly workers by integrating staff information, scheduling demands, and communication tools into one solution. We help companies around the world overcome the complexities of staff scheduling and people management with our revolutionary scheduling solution.
In our constant pursuit to better serve our customers, all of our team members bring creativity, pragmatism, and intellectual rigor to their responsibilities. We have high expectations of each other and work as a team to continually improve on our industry leading platform. Our growth mindset, coupled with execution, has allowed Shiftboard to create a revolutionary product.
Shiftboard seeks to make every employee feel appreciated. In addition to a competitive salary and benefits package, we offer an employee stock option program, unlimited paid time off, a business casual dress code, and an open communication policy. We are expanding rapidly and the time to get in on the ground floor is now. If you appreciate being challenged to do your best work, making a difference every day through innovation and commitment to customers, and copious amounts of free food, please take the time to send us your resume!
We are searching for an exceptional enterprise sales professional to focus on our largest customers and opportunities. The successful candidate will understand our customers’ business objectives and act as their trusted advisor for using Shiftboard products most effectively. The measurements of success are renewal rates, upsells, cross-sells, customer satisfaction scores, site deployments and referrals. As the primary contact for our customers, you will ensure increased revenue, customer adoption, satisfaction and retention. You’ll use your experience with structured sales techniques that span the entire sales cycle, from identification and qualification of opportunities, to business development and order fulfillment to achieve your sales goals. Please note: this is either an inside role based out of our Seattle, WA headquarters, or remote in the Atlanta, GA metro area.
Shiftboard is looking for an experienced Project Manager to successfully drive complex customer implementations and key product initiatives. This is a unique opportunity that will not only deliver on valuable company projects but will serve as a subject matter expert on scheduling for the entire organization.
On a typical day you might….
Shiftboard is looking for an experienced Android developer who will bring a fresh perspective and lead our Android applications development. This position is full-time in our Seattle office.
You will be working to replace our web view based Android application with a native experience, and then working to enhance and extend our applications to drive our continued growth. As part of our team, you will collaborate with our back-end developers to ensure you have the API methods you need to deliver a quality product to our customers.
Some Technologies of Interest
Shiftboard Engineering Culture
Shiftboard is a leading SaaS provider of on-demand dynamic workforce management software that includes integrated scheduling, reporting and communications tools. We help a wide range of companies around the world simply and easily streamline the complexities of staff scheduling and people management.
All of our team members are charged with bringing creativity, logic, and intellectual rigor to their responsibilities in a never-ending quest to serve our customers. We have high expectations of each other and work as a team to build a platform we are all proud of. That mindset, along with our execution, has allowed Shiftboard to create a revolutionary product and grow into the profitable business it is today.
Employees feel appreciated at Shiftboard and engaged by our fast-paced, rapid career growth opportunities. We offer competitive salary and benefits package, employee stock option program, unlimited paid time off, a casual dress code, and an open communication policy. The resulting atmosphere is professional and productive, yet comfortable and fun.
Shiftboard is looking for several senior developers to join our team. We love creating and extending back-end systems that support our Software as a Service platform for shift-based workforce scheduling and management, as well as extending our API and building integrations to other systems that extend our capabilities, ranging from IVR platforms to payroll systems to custom volunteer management systems.
You will be part of a growing team working on enhancing our product by adding new features that will drive our continued growth. You will be providing APIs that will be used by our front-end and mobile developers as well as directly by our customers and integration partners. You will be recommending and implementing the technology to achieve our product goals.
We are a multi-language shop that strives to use the right tools for the job at hand. We are currently using Perl, Python, and Ruby. As we continue our transition to a service-oriented architecture we are considering the deployment of Go, node.js, Rust, and others to ensure we are using the right tools and best practices available. We are not looking for a jack-of-all-trades to work in every language under the sun, but we're also not looking to consolidate on a single stack and become a ______ shop.
If you're looking to create scalable, reliable platforms while leveraging your skills and learning new technologies, this is the position for you.
What We Offer
Shiftboard is a leading SaaS provider of on-demand dynamic workforce management software that includes integrated scheduling, reporting and communications tools. Shiftboard is the solution of choice for organizations large and small that have flexible workforces, work-time requirements, and real-time communication needs. Shiftboard is used by workforce operations ranging from 5 to 50,000 people including those serving healthcare, technology, business, facilities services, logistics and manufacturing, security staffing, contact center, non-profit/volunteer, municipal and education, and large events management.
Shiftboard is defined by an insistence on providing an exceptional user experience and customer service results. All of our team members are charged with bringing creativity, logic, and intellectual rigor to their responsibilities in a never-ending quest to serve our customers. We have high expectations of each other and work as a team to deliver a quality product. That mindset, along with our execution, has allowed Shiftboard to create a revolutionary product and grow into the successful, growing business it is today.