WHO WE ARE
Seagull Scientific has always done one thing—and done it exceptionally well. Its BarTender® software transforms information into labels, barcodes, RFID tags, smartcards, and documents that drive business and improve safety, security, efficiency and compliance.
Headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo, Seagull Scientific's software is used in more than 150 countries and across virtually every industry. For more information about Seagull Scientific, please visit www.seagullscientific.com.
This position is based in Seagull’s headquarters office in Bellevue, Washington, and reports to the Vice President of Marketing, who is also based in Bellevue. The position interacts with the Sales, Engineering and Technical Services organizations, and with Marketing colleagues in regional offices.
WHO YOU ARE
You are a driven, product marketing manager with 5+ years of experience, looking to join a global team at an industry-leading SMB.
WHAT YOU WILL DO
You will be a leading expert and passionate advocate for BarTender software both within and outside the company.
You are the marketing focal point and cross-departmental coordinator for product launches. You will co-own launch decisions with the Marketing and Engineering teams, ensuring that all departments are coordinated, that partners are prepared, and that all communications are clear, timely and effective.
You will work closely with internal teams to influence the product roadmap, and actively drive market positioning, pricing, and other initiatives based on research and customer feedback.
You will maintain a deep understanding of our product, our partners, our customers and our competitors, and actively transform your own insights and ideas into compelling sales tools and outbound campaigns to drive customer demand and sales.
Additionally, you will:
- Develop the Go-to-Market strategy for the Bartender family of products, to include the value proposition, positioning, pricing, messaging, customer development, channel strategy and leadgen.
- Work closely with the Marketing and Engineering teams to manage all product launch activities, such as developing internal and external communications, creating sales tools, conducting product training and coordinating activities between Development, Marketing, Sales and channel partners.
- Develop and implement demand generation programs, white papers, case studies/success stories, web content, and sales brochures.
- Serve as the company’s subject matter expert and lead spokesperson for the BarTender product, including presentations at events and briefings with both internal and external audiences.
- Conduct ongoing competitive analysis to develop compelling product positioning, pricing and messaging that differentiate BarTender in the market.
- Represent Marketing with Engineering projects which impact Global Partners, e.g. CRM, Partner Portal.
- Act as the Marketing lead for Global Partnerships (OEM, Technology, etc.).
- Travel up to 15%, domestic and international.
WHAT WE REQUIRE
- 5+ years of overall experience in Product Marketing, with strategic experience in marketing to mid-size and enterprise companies in multiple countries.
- Superior ability to translate product functionality into clear benefits and to distill complex information into compelling and differentiating marketing messages.
- Demonstrated ability to quickly become an expert on software functionality and markets, and to apply insights to development, marketing and sales efforts.
- Excellent interpersonal skills, with the ability to work cross-functionally across departments and geographies to gain consensus and move projects forward.
- Strong team orientation, with the ability to thrive in independent work.
- Experience with geographically dispersed teams; experience with international teams highly desirable.
- Availability for domestic and international travel (up to 15%).
- Excellent communication, presentation and writing skills for a variety of audiences.
EDUCATION
- Bachelor’s degree in marketing, a related technical field or equivalent work experience.
TERMS OF EMPLOYMENT
- This is a full-time position with benefits
- At this time, we are looking at local candidates only, as we are not offering relocation packages
- You must be able to provide documentation that proves authorization to work in the US without visa sponsorship
BENEFITS
- Excellent medical, dental, and vision plan
- 401K with 100% employer matching up to 3.0% with a 3-year vesting period
- Competitive PTO Package
- Paid company holidays
- Competitive salary
- On-site fitness center and deli
- Free parking or transportation subsidy (ORCA)
- Tuition-reimbursement benefits
- Company-paid life insurance, short term and long-term disability benefits
- Access to green space and Bellevue Open Space Trail System
- Fun staff and team-building activities—anniversary party, lunches and seasonal events
OUR CULTURE
We are fair, we are passionate, we appreciate excellence and we act as a team. We offer a dynamic, culturally diverse and fun environment in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. You will be part of a team where your insights and ideas are valued.
DIVERSITY AND INCLUSION
Seagull Scientific has a company culture that respects a diverse and unified team from a range of backgrounds whose different perspectives enrich our business. Everyone at Seagull is treated fairly, with respect, and is encouraged to voice their opinion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Scientific Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
WHO WE ARE
Seagull Scientific has always done one thing—and done it exceptionally well. Its BarTender® software transforms information into labels, barcodes, RFID tags, smartcards, and documents that drive business and improve safety, security, efficiency and compliance.
Headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo, Seagull Scientific's software is used in more than 150 countries and across virtually every industry. For more information about Seagull Scientific, please visit www.seagullscientific.com.
This position is located in Bellevue, Washington. Local candidates only, please.
WHO YOU ARE
You are an experienced Program Manager in cloud and emerging technologies, challenged by the opportunity to work within our Software Engineering team to coordinate and drive the development, testing, and documentation of solutions as a service (SaaS) in a DevOps Agile world.
WHAT YOU WILL DO
- Participate in designing and delivering cloud and emerging technology solutions
- Gather product requirements and write feature specifications
- Research and participate in UI design and review for new product features
- Track project schedules
- Triage bugs to ensure proper priority is given to important issues
- Partner cross-departmentally with Technical Services, Sales, and Marketing when needed
- Work with external vendors and partners when necessary to successfully complete projects
WHAT WE REQUIRE
- 5+ years of program management experience working in cloud computing emerging technologies or related technical field
- Experience writing specifications
- Ability to influence and manage both peer-level and senior stakeholders
- Exceptional organization and time management/prioritization skills
- Solid verbal and written communication skills
- Outstanding presentation skills
- Self-starter, self-motivated, able to work independently and manage multiple projects under minimal supervision
- Ability to manage multiple tasks in a deadline-driven environment and prioritize your own work
- Understanding of the full product development lifecycle
Preferred Qualifications
- REST API experience
- Demonstrated ability to work in ambiguous situations and across organizational boundaries
- Experience designing UI
EDUCATION
- Bachelor’s degree or higher in computer science, technical design, graphic design, or equivalent experience
TERMS OF EMPLOYMENT
- Full-time position
- Local candidates only please -- we are unable to offer relocation packages
- Must be able to provide documentation that proves authorization to work in the US without visa sponsorship
BENEFITS
- Excellent medical, dental, and vision plan
- 401K with 100% employer matching up to 3.0% with a 3-year vesting period
- Competitive PTO Package
- Paid company holidays
- Competitive salary
- On-site fitness center and deli
- Free parking or transportation subsidy (ORCA)
- Tuition-reimbursement benefits
- Company-paid life insurance, short term and long-term disability benefits
- Access to green space and Bellevue Open Space Trail System
- Fun staff and team-building activities—anniversary party, lunches and seasonal events
OUR CULTURE
We are fair, we are passionate, we appreciate excellence and we act as a team. We offer a dynamic, culturally diverse and fun environment in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. You will be part of a team where your insights and ideas are valued.
DIVERSITY AND INCLUSION
Seagull Scientific has a company culture that respects a diverse and unified team from a range of backgrounds whose different perspectives enrich our business. Everyone at Seagull is treated fairly, with respect, and is encouraged to voice their opinion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Scientific Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
WHO WE ARE
Seagull Scientific has always done one thing—and done it exceptionally well. Its BarTender® software transforms information into labels, barcodes, RFID tags, smartcards, and documents that drive business and improve safety, security, efficiency and compliance.
Headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo, Seagull Scientific's software is used in more than 150 countries and across virtually every industry. For more information about Seagull Scientific, please visit https://www.seagullscientific.com/.
This position is located in our Taipei office.
WHO YOU ARE
You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. You are an engineering professional who possesses a wide range of programming capabilities, including a solid background in using Windows programming experience in C++ to develop exciting new features. If you are looking for a job where your programming skills will make a significant impact on the real world, then we want to talk to you!
WHAT YOU WILL DO
- Responsible for new feature design, documentation and implementation.
- Work within the team to maintain existing code and features.
- Work together with the QA/Testing department to assure quality in our products.
- Meet deadlines, strive for continual process improvement, and be self-motivated
QUALIFICATIONS
- A degree in Computer Science (or equivalent experience)
- Minimum of 2+ years of C++ and/or C# experience
- Web application development
- Windows Programming experience
- Software Design and Architecture experience
- Ability to read, write and speak Chinese and English proficiently
- Excellent verbal and written communication and time management skills
Preferred Qualifications
Experience in any of the following areas would be a plus:
- Web application skills like: ASP.Net Core, Javascript, JQuery, Bootstrap, React, etc.
- Relational Database/SQL
- Network Programming
- Experience with Windows Services and Windows Security
TERMS OF EMPLOYMENT
- Full-time position with benefits
- Local candidates only please -- relocation packages and travel reimbursement for onsite interviews not available
- Ability to provide documentation that proves authorization to work in Taiwan
BENEFITS
- Competitive PTO Package
- Company-paid sick leave
- Company-paid medical examination
- Company-paid overseas business travel insurance
- Tuition reimbursement benefits
- Lunch reimbursement program
- Complimentary snack and soft drink supplies
- Fun staff and team-building activities
OUR CULTURE
We are fair, we are passionate, we appreciate excellence and we act as a team. We offer a dynamic, culturally diverse and fun environment in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. You will be part of a team where your insights and ideas are valued.
DIVERSITY AND INCLUSION
Seagull Scientific has a company culture that respects a diverse and unified team from a range of backgrounds whose different perspectives enrich our business. Everyone at Seagull is treated fairly, with respect, and is encouraged to voice their opinion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Scientific Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
WHO WE ARE
Seagull Scientific’s BarTender® software transforms information into labels, barcodes, RFID tags and smartcards that drive business. Our software enables organizations around the world to improve safety, security, efficiency and compliance.
Headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo, Seagull Scientific's software is used in more than 150 countries and across virtually every industry. For more information about Seagull Scientific, please visit https://www.seagullscientific.com/
This Tier I position is located in Madrid, Spain.
WHO YOU ARE
You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. We consider our technical support to be a vital part of the product we sell, and we want it to be the best. You are a self-motivated, hardworking professional who is dedicated to outstanding customer support, and are eager to learn new technical skills to make a real difference in a growing, international company.
WHAT YOU WILL DO
Working in our Technical Services team, you will be helping customers by phone, e-mail, and chat with our BarTender software and printer drivers. This will include high-level technical issues related to our Enterprise software and third-party applications. You will:
- Engage with our customers over email, chat, and phone.
- Provide support to customers by identifying, troubleshooting and resolving technical issues.
- Seek assistance from senior technicians or pass the case to them as needed.
- Research and answer questions from resellers and end users about our software’s capabilities.
- Contribute to our Knowledge Base and support articles by identifying and recording the issues that impact our customers.
- Have the opportunity to take on special tasks and projects, such as report writing, product documentation, suggest improvements for our products and programming.
- Above all, provide a World-Class customer experience.
You will learn more about the following topics via formal training and while you work:
- Database connectivity (ODBC, OLEDB, XML, IDOC, etc.)
- Integrating our product with other applications (using.NET, Visual Basic, C#, VB Script, ASP.NET, etc.)
- XML Scripting
- TCP/IP & UDP communication (Client/Server)
- Thermal printing technology
- Card printing technology
- Radiofrequency (RFID) tag encoding
- Barcode technology
- Virtual PCs & Servers
- SQL Server basics
In addition to your everyday duties, you will also have the opportunity to exercise "out of the box" thinking by taking on special tasks and projects, such as designing workflow procedures, product documentation, software testing, and even programming. You will also work closely with other departments, including Engineering, IT, Q&A and Sales. Since our technicians are the first line of communication with our customers, you will also play a vital role in suggesting improvements to our product.
WHAT WE REQUIRE
- *Mandatory* Good knowledge of Windows operating systems
- Candidates with high level of German language will be preferred.
- Problem-solving ability and active listening skills
- Excellent troubleshooting skills
- Excellent customer service skills
- Ability to successfully collaborate with different teams, as well as being self-motivated to work individually
- Ability to quickly learn and work with new software
- Ability to speak clear English and communicate effectively
- Strong written and verbal communication skills
PREFERRED QUALIFICATIONS
- Database familiarity (SQL, Oracle, Access)
- Programming familiarity (C#, VB.Net, VBScript, XML)
- Auto-ID experience
- Computer Science Degree
- Technical Support experience
- A high level of other European languages, German, French or others would be considered a plus.
TERMS OF EMPLOYMENT
- This is a full-time position.
- At this time, we are not offering relocation packages.
- Ability to provide documentation that proves authorization to work in Spain.
BENEFITS
- Work in an international, dynamic and passionate environment with a great company culture.
- Chill-out and collaboration spaces in a modern office environment.
- Office located in Madrid.
- Competitive salary.
- Private Medical Insurance.
- Flexible compensation benefits program (Transportation card, Lunch tickets etc.).
- Professional training, and development opportunities available.
OUR CULTURE
We are fair, we are passionate, we appreciate excellence and we act as a team. We offer a dynamic, culturally diverse and fun environment in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. You will be part of a team where your insights and ideas are valued.
DIVERSITY AND INCLUSION
Seagull Scientific has a company culture that respects a diverse and unified team from a range of backgrounds whose different perspectives enrich our business. Everyone at Seagull is treated fairly, with respect, and is encouraged to voice their opinion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Scientific Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by Spanish/European law. This policy applies to all terms and conditions of employment.
WHO WE ARE
Seagull Scientific has always done one thing—and done it exceptionally well. Its BarTender® software transforms information into labels, barcodes, RFID tags, smartcards, and documents that drive business and improve safety, security, efficiency and compliance.
Headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo, Seagull Scientific's software is used in more than 150 countries and across virtually every industry. For more information about Seagull Scientific, please visit https://www.seagullscientific.com/.
This position is located in our Taipei office.
WHO YOU ARE
You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. We consider our technical support to be a vital part of the product we sell, and we want it to be the best. You are a self-motivated, hardworking professional who is dedicated to outstanding customer support, and are eager to learn new technical skills to make a real difference in a growing, international company.
WHAT YOU WILL DO
Working in our Technical Services team, you will be helping customers by phone, e-mail, and chat with our BarTender software and printer drivers. This will include high-level technical issues related to our Enterprise software and third-party applications. You will:
- Be the first point of contact with customers over email, chat, and phone
- Provide support to customers by identifying, troubleshooting and resolving technical issues
- Escalate issues to higher support tiers as needed
- Research and answer miscellaneous questions about software capabilities from resellers and end users
- Identify and record details about support tickets and contribute to the documentation and the Knowledge Base
- Opportunity to take on special tasks and projects, such as report writing, product documentation, suggesting improvements for our products and programming
- Above all, provide a World-Class customer experience
You will learn more about the following topics via formal training and while you work:
- Database connectivity (ODBC, OLEDB, XML, IDOC, etc.)
- Integrating our product with other applications (using.NET, Visual Basic, C#, VB Script, ASP.NET, etc.)
- XML Scripting
- TCP/IP & UDP communication (Client/Server)
- Thermal printing technology
- Card printing technology
- Radio frequency (RFID) tag encoding
- Barcode technology
- Virtual PCs & Servers
- SQL Server basics
In addition to your everyday duties, you will also have the opportunity to exercise "out of the box" thinking by taking on special tasks and projects, such as designing workflow procedures, product documentation, software testing, and even programming. You will also work closely with other departments, including Engineering, IT, QA and Sales. Since our technicians are the first line of communication with our customers, you will also play a vital role in suggesting improvements to our product.
QUALIFICATIONS
- A degree in Computer Science, MIS or Engineering
- Minimum of 2 years of Technical Support experience preferably in a technology or software company
- Ability to speak clear Chinese and English and communicate effectively, as you will be servicing our global customers
- Strong written and verbal communication skills
- Excellent customer service skills
- Excellent troubleshooting skills
- Good knowledge of Windows operating systems
- Problem-solving ability and active listening skills
- Ability to quickly learn and work with new software
- Ability to successfully collaborate with different teams, as well as being self-motivated to work individually
- Authorized to work in Taiwan without visa sponsorship, both now and in the future
Preferred Qualifications
- Database familiarity (SQL, Oracle, Access)
- Programming familiarity (C#, VB.Net, VBScript, XML)
- Auto-ID experience
TERMS OF EMPLOYMENT
- Full-time position with benefits
- Local candidates only please -- relocation packages and travel reimbursement for onsite interviews not available
- Ability to provide documentation that proves authorization to work in Taiwan
BENEFITS
- Competitive PTO Package
- Company-paid sick leave
- Company-paid medical examination
- Company-paid overseas business travel insurance
- Tuition reimbursement benefits
- Lunch reimbursement program
- Complimentary snack and soft drink supplies
- Fun staff and team-building activities
OUR CULTURE
We are fair, we are passionate, we appreciate excellence and we act as a team. We offer a dynamic, culturally diverse and fun environment in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. You will be part of a team where your insights and ideas are valued.
DIVERSITY AND INCLUSION
Seagull Scientific has a company culture that respects a diverse and unified team from a range of backgrounds whose different perspectives enrich our business. Everyone at Seagull is treated fairly, with respect, and is encouraged to voice their opinion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Scientific Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
WHO WE ARE
Seagull Scientific has always done one thing—and done it exceptionally well. Its BarTender® software transforms information into labels, barcodes, RFID tags, smartcards, and documents that drive business and improve safety, security, efficiency and compliance.
Headquartered in Bellevue, Washington, with branch offices in Madrid, Taipei, and Tokyo, Seagull Scientific's software is used in more than 150 countries and across virtually every industry. For more information about Seagull Scientific, please visit https://www.seagullscientific.com/.
This position is located in our Taipei office.
WHO YOU ARE
You are a strong team player who appreciates excellence, who is passionate about their work and fair in their interactions with people. We consider our technical support to be a vital part of the product we sell, and we want it to be the best. You are a self-motivated, hardworking professional who is dedicated to outstanding customer support, and are eager to learn new technical skills to make a real difference in a growing, international company.
WHAT YOU WILL DO
Working in our Technical Services team, you will be helping customers by phone, e-mail, and chat with our BarTender software and printer drivers. This will include high-level technical issues related to our Enterprise software and third-party applications. You will:
- Be the first point of contact with customers over email, chat, and phone
- Provide support to customers by identifying, troubleshooting and resolving technical issues
- Escalate issues to higher support tiers as needed
- Research and answer miscellaneous questions about software capabilities from resellers and end users
- Identify and record details about support tickets and contribute to the documentation and the Knowledge Base
- Opportunity to take on special tasks and projects, such as report writing, product documentation, suggesting improvements for our products and programming
- Above all, provide a World-Class customer experience
You will learn more about the following topics via formal training and while you work:
- Database connectivity (ODBC, OLEDB, XML, IDOC, etc.)
- Integrating our product with other applications (using.NET, Visual Basic, C#, VB Script, ASP.NET, etc.)
- XML Scripting
- TCP/IP & UDP communication (Client/Server)
- Thermal printing technology
- Card printing technology
- Radio frequency (RFID) tag encoding
- Barcode technology
- Virtual PCs & Servers
- SQL Server basics
In addition to your everyday duties, you will also have the opportunity to exercise "out of the box" thinking by taking on special tasks and projects, such as designing workflow procedures, product documentation, software testing, and even programming. You will also work closely with other departments, including Engineering, IT, QA and Sales. Since our technicians are the first line of communication with our customers, you will also play a vital role in suggesting improvements to our product.
QUALIFICATIONS
- A degree in Computer Science, MIS or Engineering
- Minimum of 2 years of Technical Support experience preferably in a technology or software company
- Ability to speak clear Chinese, Japanese and English and communicate effectively, as you will be servicing our global customers including the customers in Japan
- Strong written and verbal communication skills
- Excellent customer service skills
- Excellent troubleshooting skills
- Good knowledge of Windows operating systems
- Problem-solving ability and active listening skills
- Ability to quickly learn and work with new software
- Ability to successfully collaborate with different teams, as well as being self-motivated to work individually
- Authorized to work in Taiwan without visa sponsorship, both now and in the future
Preferred Qualifications
- Database familiarity (SQL, Oracle, Access)
- Programming familiarity (C#, VB.Net, VBScript, XML)
- Auto-ID experience
TERMS OF EMPLOYMENT
- Full-time position with benefits
- Local candidates only please -- relocation packages and travel reimbursement for onsite interviews not available
- Ability to provide documentation that proves authorization to work in Taiwan
BENEFITS
- Competitive PTO Package
- Company-paid sick leave
- Company-paid medical examination
- Company-paid overseas business travel insurance
- Tuition reimbursement benefits
- Lunch reimbursement program
- Complimentary snack and soft drink supplies
- Fun staff and team-building activities
OUR CULTURE
We are fair, we are passionate, we appreciate excellence and we act as a team. We offer a dynamic, culturally diverse and fun environment in which people with energy, creativity and passion work together to deliver amazing product experiences for our customers. You will be part of a team where your insights and ideas are valued.
DIVERSITY AND INCLUSION
Seagull Scientific has a company culture that respects a diverse and unified team from a range of backgrounds whose different perspectives enrich our business. Everyone at Seagull is treated fairly, with respect, and is encouraged to voice their opinion.
EQUAL EMPLOYMENT OPPORTUNITY
Seagull Scientific Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
